Program / Consultation Cancellations

Maui Horse Whisperer Experience
Please call (970) 300-1868. No refunds will be issued with less than 48 hours notice of cancellation. In the event of inclement weather, programs and/or rides may have to be rescheduled. If rescheduling is impossible, a refund will be authorized.

Seminars & Special Programs
Cancellation policies vary depending upon individual program logistics and program sponsor.

Phone Consultations
Should the client fail to notify Franklin of their intent to cancel a scheduled phone consultation, a $20.00 "no show" fee will be charged to their credit card.


Merchandise Returns

All requests for returns must first be made via email or phone (1-970-927-1221). Do NOT simply mail item(s) back without speaking or emailing us first, unless notified to do so via instructions enclosed with merchandise.

Be ready to provide us the following information: Your name, product, purchase date, address item was shipped to, your contact information, and of course, the reason for the return. Once you have contacted us, we will give you instructions on how to proceed with the item's return, credit or replacement.

Permissible Timeframe for Return
Notification of your intention to return an item must be received within 30 days of the invoice date.

Defective Products
Products that are defective will be replaced, repaired, or credited, as expeditiously as possible, according to's discretion.

Restrictions on Returns
Non-defective returns are accepted for credit or exchange at's discretion. All non-defective returns are subject to a fifteen percent (15%) restock fee. Products should be returned in their original packaging, otherwise full credit may not be possible. The Buyer is responsible for all shipping charges.

Shipping Damage
If product arrives with damage that is visible or likely to have affected the contents of the boxes, the preferred method of handling it is to refuse delivery of the shipment due to damage by the carrier. The carrier will be responsible for returning it to The Buyer must note the reason for refusal on the carrier’s ‘attempted delivery’ record. If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier’s ‘delivery record’ in order for to file a damage claim. The recipient must save the product and all packing it arrived in and notify immediately so a carrier inspection and pickup can be arranged. Failure to follow these instructions or to report damage within fifteen (15) days from the invoice date will result in the request being denied as out of return eligibility.

Thank you,

Franklin Levinson

(970) 300-1868